Release Note

[Replied] [Signal/ Connection] Unable to detect Wifi/Network

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achar_gosht PAK Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551KL
Firmware/APP Version: n/a
Frequency of Occurrence: 2 months
Rooted: No
APP Name: -
While using the phone the wifi symbol suddely disappeared. I did a hard factory reset, the phone is unable to detect mobile network or wifi and doesnt go pass the "select wifi" screen as shown above. Can someone please tell me what is the problem, be it software or hardware, and how to fix it? Thanks!

TWN Moderator | All posts
Hi achar_gosht,

Please make sure to update to the latest firmware version WW-21.40.1220.2181.
If the problem is still appearing, what we would advise is that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center:
Thank you.
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