Release Note
ZenTalk

[Replied] [Mobile Desktop Dock] Game genie menu accidentally opens when mouse move left + left click then mov...

208 6
Jump to specific floor
Latest Post
chow.johnny HKG Level 1 | All posts
ROG Accessories
Firmware/App Version: 2.0.0.16_190819
Frequency of Occurrence: Always
App Name: Game Genie
Screenshot: -
Last edited by chow.johnny on 2019/9/28 15:46

Game genie menu accidentally opens when mouse move left, then left click and hold then move mouse to right.  The game genie menu from left side will open, interfering with game play.

Very annoying and cannot play PUBG anymore with the dock

You can imagine aiming to left, shoots then swing your aim to right while shooting at enemy, the game genie menu pops open from the left.
Props
NLD Level 2 | All posts
Yup and not only game genie, fro me back button and home also hitting accidentally and it's sucks...
Props
TWN Moderator | All posts
Hi chow.johnny,

Could you tell us your firmware version and PUBG version?
Please provide your firmware version: Settings > System > About Phone > Software information

We will check with the relevant team about this.
Thank you.
Props
TWN Moderator | All posts
Hi chow.johnny,

Could you tell us whether you mean the game genie menu is on the left?
Could you show us a short video of the problem and the process of how you moved the mouse? This could help us greatly.
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

Thank you
Props
chow.johnny HKG Level 1 | All posts
Jei_ASUS posted on 2019/10/2 10:57
Hi chow.johnny,

Could you tell us your firmware version and PUBG version?

I am using ROG Phone 2.

The firmware version is WW_16.0622.1907.33_0
PUBg version is 0.14.5.11184.  The latest version as of today.
Props
chow.johnny HKG Level 1 | All posts
Jei_ASUS posted on 2019/10/3 14:35
Hi chow.johnny,

Could you tell us whether you mean the game genie menu is on the left?

Game clip
https://www.asuswebstorage.com/n ... 53996AC36F1C2041F94

Mouse movement
https://www.asuswebstorage.com/n ... 3B96F258FB6BDAC7174

Key mapping not interfering
https://www.asuswebstorage.com/n ... 4F9284B57AAC077E1C4
Props
TWN Moderator | All posts
chow.johnny posted on 2019/10/3 17:45
Game clip
https://www.asuswebstorage.com/navigate/s/4831D0106AD64753996AC36F1C2041F94

Hi chow.johnny,

Thank you for your reply.
Sorry, for ROG Phone 2 inquiries we would suggest that you post a new thread in the ROG Phone 2 section: https://zentalk.asus.com/en/categories/rog-phone2

Thank you for your help
Props
Advanced mode
You need to login first Login | Register Now

Points policy of this forum

Level 1
Posts3 ZenCredit0 Points11 best answer0

wishes

Archiver|Mobile ver.|

Fast reply Top Return to list
Share by pm