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[More Information Needed] [System] Random vibration while talking on the phone

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Beetroot POL Level 1 | All posts
ASUS Max Bug Report
ZF Model: ZB633KL
RAM: 4G
Firmware/APP Version: Pie
Frequency of Occurrence: Almost always
Rooted: No
APP Name: Phone calls
Screenshot: -
Last edited by Beetroot on 2019/9/11 12:36

Hi. My Max 2 vibrate randomly while talking. It can be short or long vibration.
For 1 minute converstion it can vibrate several times.
It doesn't matter if data transmission is on/off or VoLTE settings is on/off or WiFi is on/off.
I read that Zb632 have the same issue.
It' very annoying.
Is it software or hardware issue?
Is it covered by warranty?







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Beetroot POL Level 1 | All posts
Is there no one having the same problem? 
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Beetroot POL Level 1 | All posts
No one?  This forum is useless.. Ok I got a clue .. settings - accessibility - vibration - touch set to OFF and it's gone for now. I think it's software bug !!! 
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Last edited by johnsmith908412 on 2019/9/23 17:15

Heyy,

It's possible you have an app set up for Sound notifications but have the Badge, Alert Style, and Notification Center settings switched off. To check the notification settings for your apps, go to Settings > Notification Center. You should see a list of all of the apps on your device that support Notifications.

Thanks and Regards, Shareit https://get-vidmateapk.com
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Beetroot POL Level 1 | All posts
Hi,
Thanks for replay. I checked notifications. I'm not sure what you mean. I'm using the same apps on two phones Asus Max 2 and Moto G5S and the same notifications settings. There's not much of them. The problem is only on Max 2. The solution I wrote before is working and vibrations are gone.
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TWN Moderator | All posts
Hi Beetroot

We are sorry to hear that you are having this issue.
What's your phone’s firmware version (Settings > About phone> Build number)
Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163)

Please help to confirm,thank you
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Beetroot POL Level 1 | All posts
Hi Selena,
Thank you for your attention.
My build number you can check on first photo.
I checked under safe mode and it doesn't help.
When I talk on the phone and the screen is off there are random vibrations. It doesn't matter if I touch the screen with ear, fingers or not.
The problem is gone when I disabled vibration in settings - accessibility - vibration - touch response (second photo, sorry in polish).Vibration when call or notifications I left on. There's no doubt that it's software bug.
Best regards.
Screenshot_20190919-092723.png
Screenshot_20190919-092818.png
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TWN Moderator | All posts
Beetroot posted on 2019/9/19 15:43
Hi Selena,
Thank you for your attention.
My build number you can check on first photo.

Hi Beetroot

Can you help me confirm that phone is up to date? The latest version for ZB633KL is  WW-16.2018.1908.48.
Could you help us clarify whether this problem is still appearing in the latest firmware version

We have already reported this issue back to our tech team
We will get back to you if there is anything coming up.
Thank you
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Beetroot POL Level 1 | All posts
Hi Selena,
Unfortunately my phone doesn't see any new OTA updates. I'm in Poland. Is this latest update coming to Europe? Or how to update to newest version without using OTA?
Best regards
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TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/10/1 16:35
Beetroot posted on 2019/9/27 14:19
Hi Selena,
Unfortunately my phone doesn't see any new OTA updates. I'm in Poland. Is this latest upd ...

Hi Beetroot

Good day
Please go to settings>about>system update>check update
If the update process failed, please try manual update, for instructions please refer to the link below:https://www.asus.com/support/FAQ/1009748/

Please check the Firmware :
https://dlcdnets.asus.com/pub/AS ... 18681400.1553248579

Thank you
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