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[More Information Needed] [Touchpad] Touchpad problem with - N580VD

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an7u USA Level 1 | All posts
NB Bug Report
System: Windows 10
Battery or AC: AC
Description: Freezing touchpad
Model: N580VD VivoBook Pro 15
Frequency of Occurrence: Always
Reset OS: Yes
Screenshot: -
Last edited by an7u on 2019/7/1 18:13

Hello, i bought VivoBook Pro 15 before 1 month and half. Immediately i installed Windows 10 and after that all drivers from my CD in the box and some of them I updated from internet. After that starts my problem with the touchpad. When you scrall, when you move the touchpad freezed for few seconds and after that everything is good. When I returned my laptop in service they sad that there isn't problem. I tried everything and i think that the problem is comming from windows 10 and all drivers from Asus. Do you have method to repair this problem, because is very anoying.


Now i stopped all guesters and i am using only left button, right button and move (the problem is again here).

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IND Level 5 | All posts
try to use 12.0 0.20 touch pad driver. only install .inf file
Don't use Setup.exe
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TWN Moderator | All posts
Hello an7u,
Have you updated BIOS to Version 317?
https://www.asus.com/Laptops/ASU ... /HelpDesk_Download/

Thank you for messaging us.
Have a nice day.
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an7u USA Level 1 | All posts
RAJU2529 posted on 2019/7/2 00:32
try to use 12.0 0.20 touch pad driver. only install .inf file
Don't use Setup.exe

From where to download this file, because in asus site is only old version ?
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IND Level 5 | All posts
an7u posted on 2019/7/2 17:14
From where to download this file, because in asus site is only old version ?

i downloaded  from   asus site  only.
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an7u USA Level 1 | All posts
This is last version for my model - Version V11.0.17 2017/04/24, whis is very strange ?
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an7u USA Level 1 | All posts
BIOS VERSION - 317
VBIOS VERSION - 1049.I021X580VD.001
EC VERSION - F0KL2000.005
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IND Level 5 | All posts
an7u posted on 2019/7/3 01:16
BIOS VERSION - 317
VBIOS VERSION - 1049.I021X580VD.001
EC VERSION - F0KL2000.005

today I will attach 12.0.0.20 touch pad driver
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an7u USA Level 1 | All posts
Ok, I am waiting for the new drivers
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IND Level 5 | All posts
an7u posted on 2019/7/3 14:27
Ok, I am waiting for the new drivers

here is the link
https://drive.google.com/drive/folders/1zwt8iPm5rjYDRvE9BsY_Id2Rb9TokXG4?usp=sharing
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