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[Replied] [Touchpad] Touchpad randomly freezes

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tconns USA Level 1 | All posts
NB Bug Report
System: Windows 10
Battery or AC: AC
Description: Touchpad
Model: N705UD-EH76
Frequency of Occurrence: Always
Reset OS: No
Screenshot: -
I've had this N705UD-EH76 laptop for a month now, and since the beginning, the touchpad acts tempermental. I updated the touchpad drivers and still no difference. I have most of the gestures off, but use the two finger scrolling. I've played with the sensitivity, but that does not help. The problem is the pointer and the scrolling freeze every couple of minutes while in constant use. Almost like it is fighting something for resources and is stuck in mud. Then in comes back to working perfect for a few more minutes before freezing again.


I've tried to see if other resources are running at the same time, but can't find anything consistent. It occurs when surfing the web or using software applications, does not matter. And it does not matter where on the touchpad I am touching. Seems completely random.

One thing I noticed, if I toggle fn-f9 to turn off then back on, it seems to work for a longer period of time before eventually starting to freeze every few minutes.

Thanks for any help.


Props
TWN Moderator | All posts
Hello tconns,
Please kindly send your device to our official service center
for complete examination.
Sorry for any inconvenience caused.
Thank you for messaging us.
Have a nice day.
Props
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