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rubenalvesx PRT Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS570KL(Deluxe)
Firmware/App Version: NRD90M.WW_user_5.17.44.87_20180222
Location: Portugal
Frequency of Occurrence: -
Rooted: No
App Name: PlayStore
Description: I can't download apps or update them.

Stay "downloading" and do not download!
I reset my phone, factory reset. I update my playstore app, i clear the cache of the app and nothing. Please solve the problem.

And i do not believe that a premium model (Deluxe) do not recieve the Oreo yet. And the modest version i have already. Its frustrating
TWN Moderator | All posts
Hi  rubenalvesx,

Good day.
Could you kindly help me check your firmware again?
(settings > about > software information > build number)

1. Please restore Google Play store and Google Play service app and update to the latest version.
2. Please go settings > apps > 3 dots menu > reset app preferences

Thank you.
PHL Level 1 | All posts
What update is this? nrd90m.ww_user_5.17.44.87_20180222
MYS Level 6 | All posts
urbiryan1380 posted on 2018/4/4 10:07
What update is this? nrd90m.ww_user_5.17.44.87_20180222

It's ZS570KL's firmware                                      
Hello  rubenalvesx
Are you still experiencing this issue?
Thank you
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