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[Replied] [Power/Battery] Can not boot with battery

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itarfand IRN Level 1 | All posts
NB Bug Report
System: Windows 10
Battery or AC: AC
Description: Can not work with battery
Model: n552vw
Frequency of Occurrence: Always
Reset OS: No
Screenshot: -
Last day my laptop charge was 5% and it's turn off automatic. after that my laptop not charging more then 87% and it's show plugged in, charging
Several website say that press power button more than 30 second but after that battery not charging and laptop just use AC and work just when plugged in
Now my battery is 0% and it's not charging
my battery report:
https://uploadfiles.io/8rst7


Props
TWN Moderator | All posts
Hi itarfand

According to your description, we might suggest you to take your product to our service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Props
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