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[More Information Needed] [System] I put a code on"find my device" to unlock it but doesnt work

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paulal80 COL Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 1G
Firmware/APP Version: xxx
Frequency of Occurrence: today
Rooted: No
APP Name: -
Screenshot: -
I found my phone, I put a code on"find my device" to unlock it once i find it...i put the code but my Asus phone doesnt recognize it and says is incorrect, no matter how many times i go into my google account to change that number, it doesnt take it!! what to do? i dont want to erase my info and seems like its the phone who doesnt recognize the pin. my other question is i upgraded the system ... when i do that does the phone also do back up of my pictures? or the picture backup has to be manual?

Props
TWN Moderator | All posts
Hi paulal80,

Please show your system version(settigns>about>software information>build number)

Please take a screenshot of that error message(incorrect code)

Thanks
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