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[Replied] [App] App auto update is not working after the marshmallow update of the phone.

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krvvk IND Level 5 | All posts
ZenFone2 Bug Report
Model: ZD551KL
RAM: 3G
Firmware/APP Version: WW_V21.40.1220.1698
Frequency of Occurrence: Standard
Rooted: Yes
APP Name: -
Screenshot: -
After the Marshmallow update. I observe that my phone apps are not auto updating. I have to manually click on update to update the apps.

Troubleshoot tried.
1) uninstall the google play store update and reinstall - no go
2) clear the cache of the apps - no go
3) tried uninstalling and resintalling the google play services - no go
4) tried the wipe cache partition - no go
5) did the factory reset - no go.
Please don't ask me to visit service center as already went few days ago and they downgraded my phone to lollipop as I went there to replace my display.

Any help will be Kind.
Asus Zenfone 2 Laser ZE601KL User
Here to help and get Help.
Read my post on Adoptable Internal Storage.
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TWN Level 5 | All posts
Open the Play Store and check if Settings -> Auto-update apps is set to Auto-update apps at any time. Data char may apply or to Auto-update apps over Wi-Fi only.
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krvvk IND Level 5 | All posts
IceWM posted on 2016/7/20 22:16
Open the Play Store and check if Settings -> Auto-update apps is set to Auto-update apps at any time ...

This is the basic steps, which I already performed.
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TWN Level 5 | All posts
krvvk posted on 2016/7/21 00:57
This is the basic steps, which I already performed.

You didn't mentioned it in your troubleshooting list and the simplest solutions are sometimes the right ones ;)

Sorry but for now I have no additional idea.
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krvvk IND Level 5 | All posts
IceWM posted on 2016/7/20 22:36
You didn't mentioned it in your troubleshooting list and the simplest solutions are sometimes the  ...

hehehe.... Thanks by the way.
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IND Moderator | All posts
Hi Krvvk,

Go to settings => Apps => select the Google play services =>
Force Stop the app => Select Clear Cache and data => uninstall updates=>Restart phone=>reinstall the app.

To set up automatic updates for all apps on your mobile device:

    Open the Google Play Store app Play Store.
    Tap Menu Menu and then Settings.
    Tap Auto-update apps.
    Select an option:
        Auto update apps at any time: Updates apps at any time, using either Wi-Fi or mobile data.
        Auto-update apps over Wi-Fi only: Updates only when you are connected to Wi-Fi.

Note: If an account on your device has a sign-in error, apps may not update automatically.

Manual update

To update apps individually or in bulk using the Google Play Store app on your mobile device:

    Open the Google Play Store app  Play Store.
    Tap Menu Menuand then My apps & games.
    Apps with an update available updates are labeled "Update."
    Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.

Tip: In some cases, you may need to restart your device to update an app.
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krvvk IND Level 5 | All posts
MAX_ASUS posted on 2016/7/21 10:46
Hi Krvvk,

Go to settings => Apps => select the Google play services =>

As said, I tried but still there is issues. If there any other solution please provide me.
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IND Moderator | All posts
Hi Krvvk,

Try to auto updates apps by selecting ''Auto-update apps at any time. Data charges may apply''.

Make sure your build version of the playstore app is 6.8.22.F

If the issue persist, factory reset your device.
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krvvk IND Level 5 | All posts
MAX_ASUS posted on 2016/7/22 14:54
Hi Krvvk,

Try to auto updates apps by selecting ''Auto-update apps at any time. Data charges may ap ...

Thanks. It was happening because of not having the latest version of the Google Play Store. I tried to search for the latest version in the play store couldn't find it then I google it and then downloaded it and installed manually. Then after that I clear the data and it started to work. So my issue got SOLVED. Thanks a lot.
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IDN Level 1 | All posts
My phone not updating since update Versi WW_V1.16.40.1020 .
Im stuck , please help

ZE601KL
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