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[Replied] [System] Device image SKU: (blank) Can't flash a rom

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ZenFone2 Bug Report
Model: ZE551KL
RAM: 3G
Firmware/APP Version: 1.17.40.1234 stock
Frequency of Occurrence: 100%
Rooted: No
APP Name: -
Screenshot: -
Last edited by michael.omalley1011 on 2016/7/15 05:21

Getting a Error message when I try to install stock firmware
https://www.asus.com/us/Phone/Ze ... /HelpDesk_Download/

"Updating partition details...

...done

Device image SKU:

OTA image SKU: WW

please use the right SKU for updating ...

Installing zip file '/sdcard/UL-z00T-WW-1.17.40.1234-user.zip

checking for MD5 file...

Skipping MD5 check: no MD5 file found

Updater process ended with ERROR: 7

Error installing zip file '/sdcard/UL-Z00t-WW-1.17.40.1234.zip'

Updating partition details ...

...done "


So I tried to flash CM-13 and followed http://forum.xda-developers.com/ ... h-recovery-t3317513 these instructionsand got this error message.



"Installing zip file '/sdcard/CM-13.0-20160713-Nightly-Z00T.zip'
checking for MD5 file...
Skipping MD5 check: no MD5 file found
Comparing TZ version TZ.BF.3.0.C3-00025 to TZ.BF.3.0.R2-00064
assert failed:asus.verify_trustzone("TZ.BF.3.0.C3-00025"="1"
Updater process ended with ERROR: 7
Error installing zip file '/sdcard/CM-13.0-20160713-Nightly-Z00T.zip'
Updating partition details ...
...done "


since i wiped everything in TWRP>Wipe>Advanced Wipe>tick all boxes I don't have any os on my phone now and just stuck on the asus screen if I load normally.


Currenly using TWRP 3.0.2-2 and tried on TWRP 3.0.0-1 and TWRP 3.0.0-0.


I'd appreciate any advice on how to get my functioning phone back. The only backup I have sadly is a copy and pasted version of "Internal Storage" "Sd Card" from file explorer before it was unlocked. Just ask If I havn't given enough info




Props
TWN Moderator | All posts
Hi  michael.omalley10,

for your case, a repair or service center would be suggested here:

http://www.asus.com/support/Service-Center-All-Countries/

sorry for any inconvenience
Props
USA Level 1 | All posts
Last edited by atesic2011 on 2016/7/15 01:47
FYJ_ASUS posted on 2016/7/14 21:50
Hi  michael.omalley10,

for your case, a repair or service center would be suggested here:

Most of your service is useless for ZenFone
I contacted 4 service and nobody works with ZenFone 2 laser
Support is only for:
Notebook, Desktop PC, Tablet, PadFone, Eee PC,
Notebook, Desktop PC, All-in-one PCs, Tablet,

I have 2 phone ZenFon2 and will never more to buy anything from the company Asus
Your support is the worst in the world  and in many countries does not exist Asus service for ZenFone
Props
https://www.reddit.com/r/zenfone ... ecovery_img/d59s1vo worked like a charm.
FYG I was extremely disappointed at that  reply next to useless didn't even give any info on how much it'd cost as I have a unlocked bootloader or anything.
Will not be trying to get CM again any time soon .

Have to say atesic2011 at least ASUS_Ann on reddit gave a fair bit of effort. Would be nicer if you could get the same support on their own website but oh well.
Props
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