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[Replied] [Screen/ Touch] Touch Screen Problem in all Asus Zenfone 2 Laser ZE550KL (Urgent)

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ZenFone2 Bug Report
Model: -
RAM: 2G
Firmware/APP Version: 1.16.40.763_20151201
Frequency of Occurrence: When charging the battery
Rooted: Yes
APP Name: -
Screenshot:
Last edited by monkeytamoney_boy on 2016/1/3 00:15

Hello, I'm a customer from Thailand.

                A few weeks ago I purchased a Asus Zenfone 2 Laser ZE550KL (Titanuim Color) from Lazada online store. And after I received it, Iwas having trouble with the touch screen while charging the battery. The straight line drawn on the screen The line will have a shake and instead of a straight line. Finally, I processed the refund and return the proceeds to buy a new Zenfone 2 laserZE550KL at the mall.

                On Tuesday (29th,December 2015)I have bought the same model same color (Serial Number. FBAZCY16W677) from IT CITY Seacon bangkhae. (Bangkok) And I get the same problem But now I'm in the insurance replacement product within seven days. (Ended. 5th /1/16)

Today I went to the shop where I bought. To change the new But when I try, I found the same problem in all colorand the field of Zenfone 2 laser (ZE550KL) including Zenfone Selfie (ZD551KL)

The store told me that I could ask for a refund. But now, I still can not decide. I have time to decide more 3-4days, and at that time I would like to ask the Asus that they can fix them or not. Because this issue is a major problem in the long run to use it. And I want to know that this is a hardware problem. Or it can be solved through firmware updates. I hope you can help me.


YoutubeLink (Demonstrate problem.)


The problem (while charging the battery).
(1.) I can not draw a straight line (broken line and shake). [3.03 in Youtube]
(2.) I can not scroll up and down normally. It will automatically select (A big problem) [1.46 in Youtube]

Thankyou.

Props
IND Level 5 | All posts
Used to happen with my HTC handset..
Check the battery supply.. if its very high compared to the the charger handling capacity or try a different charger..
Doesn't happen with me but sometimes it can happen.. though it shouldn't..
Props
It's not about the adapter, because I've tried it.
Props
TWN Level 4 | All posts
Could you try turning on "Glove mode" while charging? Do report back the results.
Props
Rizzed14 posted on 2016/1/1 16:11
Could you try turning on "Glove mode" while charging? Do report back the results.

I then tried the glove mode Is still experiencing symptoms.
Props
TWN Level 4 | All posts
One more thing... before the update, did you experience such issues?
Props
IND Level 4 | All posts
I'm face this problem same model ....
Props
Rizzed14 posted on 2016/1/2 15:21
One more thing... before the update, did you experience such issues?

This issue has been before the update.
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Chandrasekar posted on 2016/1/2 18:15
I'm face this problem same model ....

This problem is found in both versions Selfie and Laser (as I've tried from the store).
Props
IND Level 5 | All posts
Thank God i don't face these issues..
Well.. you can go to Service Center.. maybe there is some hardware issue they corrected in the latter manufactured products
Props
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