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[More Information Needed] [Signal/ Connection] Data Crash

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fEaRz BRA Level 1 | All posts
ZenFone2 Bug Report
Model: -
RAM: 3G
Firmware/APP Version: 1.16.40.763_20151201
Frequency of Occurrence: stock
Rooted: Yes
APP Name: -
Screenshot: -
Hi,

Data connection crashes under heavy usage (torrent, some hd videos, etc). Network stops working and I need to turn off/on data or reboot the phone,
Everything works fine with wifi (torrernt, etc)



Tested the same microsim with the same conditions (torrent, some hd videos, etc) using a Moto X2. Data and Wifi works without any kind of problems.


Best Regards
Props
Last edited by bill2_chang_ASUS on 2016/1/5 11:14

Hello fEaRz
Are you using the phone as an AP?
How often does it happen? Does it happen at the same spot everytime? Or does it happen anywhere?
How's the connection signal when this problem happened? When does it usally happen ?
thank you
Props
fEaRz BRA Level 1 | All posts
Hi bill,

I`m using vpn, and it only occours with +1.0MB/s (always) (ful signal and no noise).

It doesn`t happen with same chip and same app (settings too) on a Moto X and Galaxy s6.

I tried to check the mtu values and other settings (maybe because sys/class/net/rmnet0 mtu default is 2000 on asus?) (1410 on moto x and 1450 on samsung) idk

I dont want to root my phone atm, do you have any ideia how to debug it?
Best Regards and thanks


Props
Hello fEaRz
Does the problem still exist if updated to the latest firmware?
Thank you
Props
fEaRz BRA Level 1 | All posts
Unfortunately yes, the issue persist. Atm I`m using the firmware 1.17.40.1106.
Props
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