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[Replied] [Camera] Front camera isn't wokring

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alentorz ISR Level 1 | All posts
ZenFone2 Bug Report
Model: -
RAM: 4G
Firmware/APP Version: Camera
Frequency of Occurrence: Camera
Rooted: Yes
APP Name: -
Screenshot:
Hello,

my GF just got her brand new zen phone 2 and it's front camera isn't working. The first thing we did is tun the automatic update, so I have no idea if the camera worked before or it's the update who messed it up. I'll attach the software and hardware information screenshots.

We have tried to reboot it, update the camera application, force close  and clear cache as well as installing other camera application, but it didn't help/work.  I have also installed phone tester and it showed information only about the back camera, no front camera (on my nexus 5 it shows both front and back)

Any suggestion on how to fix\resolve the issue?

Thank you

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IND Beta Tester | All posts
Last edited by Veerasathish on 2015/11/6 21:55

Hi alentorz,

Open calculator and type .12345+=
SMMI TEST will open then select single test and perform fornt camera test.
If didn't work reboot to recovery mode and wipe cache partition or perform factory  rest .

If the problem still present there might be hardware issues. .
Please visit nearest Asus service center.
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alentorz ISR Level 1 | All posts
That didn't help.. I'll be contacting NCIX for a replacement

Thank you!
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TWN Moderator | All posts
Hi alentorz,

Please update firmware version to 2.20.40.97,and camera version to the latest one on google play.

Is the front camera disappeared?
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MYS Level 1 | All posts
my front camera switching button also missing. the mirror app also did not detect it. had triet reboot safe mode and also reset to factory setting but to no avail.
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TWN Level 1 | All posts
arlind posted on 2015/11/19 01:21
my front camera switching button also missing. the mirror app also did not detect it. had triet rebo ...

Hi arlind
Please update to the latest firmware 2.20.40.139.
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IND Level 1 | All posts
Me too having same prob. Front camera freezes with black screen
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CAN Level 1 | All posts
I am having the same problem as well as my friend who bought his Zenfone 2 right after mine in June.  It's like the icon to switch cameras doesn't exist. The SMMI test won't work either. This has been a recent issue within the last month. (I'm not a big Selfie taker). Im wondering if its a recent update.
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TWN Moderator | All posts
Dear all,

please confirm me that your firmware version is up to date(2.20.40.160)

and then go to settings>apps>all>camera>clear data and cache.

or your can go to camera>settings>restore it to default settings

thanks~
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PHL Level 1 | All posts
System is up to date. All troubleshooting steps are already done. I tried to resrart my phone as well, still the same.
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