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[Resolved] KeyMapping with Mobile Desktop Dock freeze unregulary

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zonkhonk DEU Level 1 | All posts
Hello,


when playing PUBG mobile or COD mobile sometimes the whole KeyMapping (Mouse and Keyboard) stops to work.
The Keyboard and the Mouse still works whern Leaving the Mapping-Mode with F12 and the Game ist still able to play without the Mapping.

The issue occures about 1-2 times per 30 Minutes.
After about 10 and 30 seconds the issue is gone and everything works fine again.

I already change Mouse and Keyboard, and change the Display Settings but nothing helps yet.

Hope this issue is known and there is a workaround.

Best regards
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ARE Level 1 | All posts
Same here, its not the problem of your mouse and keyboard i think its in the software keymapping also when you click simultaneously W for forward then A for side + CTRL mine for crouching and Middle button mouse for selecting items .etc.. its freezing if you press it simultaneously.

to fix it for my end is i need to click F12 to disable and click RECENT Menu din go Back to Game then press f12 again for enabling and after that it will resume all functionality.. very annoying.   
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NLD Level 2 | All posts
Yes I have exactly same issue with professional dock. it's incredibly frustrating to always freeze when I'm in a fast action situation ....
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GBR Level 4 | All posts
Common problem with the poorly written Asus software/firmware.
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zonkhonk DEU Level 1 | All posts
War10k posted on 2019/10/10 05:52
Same here, its not the problem of your mouse and keyboard i think its in the software keymapping als ...

I can't reproduce the issue with your Key/-Mouse combination.
Somtimes it stops while driving with a car by using only W+A/D + Mouse movement
Your workaround also works only somtimes.

Hope there will be a fix.
Playing with Mouse and Keyboard is a main feature and the main reason why i bought the Smartphone and the Dock.

Can't imagine that this is unknown by Asus
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TWN Moderator | All posts
Hi zonkhonk,

Please provide your firmware version: Settings > System > About Phone > Software information
Could you kindly provide your PUBG version and COD version?
Could you kindly provide a short video that shows the action on your mouse, keyboard, and game?
To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

Thanks for your help
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zonkhonk DEU Level 1 | All posts
Jei_ASUS posted on 2019/10/15 04:08
Hi zonkhonk,

Please provide your firmware version: Settings > System > About Phone > Software infor ...

Firmware Version:
Baseband-Version: M3.15.35.29-Jedi_000621
Kernel-Version4.9.65-perf
android@mcrd1-35 #1
Build-Number:
OPM1.171019.026.WW_Phone-15.1630.1907.98-0
Extension ROM:
1.1.12

PUBG Version:
Version: 0.15.0

COD Version:
Version: 1.0.8


I was able to get two situations.
Not as long as i suspected but i think the issue is in evidence.

first sample

second sample
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TWN Moderator | All posts
zonkhonk posted on 2019/10/19 02:48
Firmware Version:
Baseband-Version: M3.15.35.29-Jedi_000621
Kernel-Version4.9.65-perf

Hi zonkhonk,

Thanks for your video and reply.
We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
Thank you
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TWN Moderator | All posts
zonkhonk posted on 2019/10/19 02:48
Firmware Version:
Baseband-Version: M3.15.35.29-Jedi_000621
Kernel-Version4.9.65-perf

Hi zonkhonk,

The relevant team has confirmed that the keymapping occasionally fail problem is expected to be improved in Android Pie.
We will notify you once the update is available.

Sorry for causing any inconvenience at this time.
Thank you greatly for your patience and understanding.
Props
zonkhonk DEU Level 1 | All posts
Hi Jei,

glad to hear, that there will be an update to pie (hope it will not take to long)
"Improved" is not as good as a full fix of the issue but im looking forward to receive it.

Are there new informations about an release time?
Props
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