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[Replied] [Signal/ Connection] Very very poor wifi suddenly

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b.kiafar IRN Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS550KL(Deluxe)
RAM: 4GB
Firmware/App Version: WW_80.30.123.118_2018.11.02
Location: Iran
Frequency of Occurrence: Always
Rooted: No
App Name: -
Screenshot: -
Description: Wifi receiver signal suddenly became very very weak that just connected near the router weakly since two days ago.
But the other devices using normally with the router.
Props
TWN Moderator | All posts
Hi b.kiafar

Good day
When does this WiFi problem start to occur? ( For example: after firmware updates)
Does this problem occur even when you connect to different router?
So, are you saying that even in safe mode, the phone will disconnect?
In safe mode, only the factory pre-installed applications will be loaded.
For instructions, please refer to the link below:
http://www.asus.com/zentalk/foru ... ghlight=safe%2Bmode
Please help to check again,thank you

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b.kiafar IRN Level 1 | All posts
Hi,
Thanks for your reply.
I did not any update and any new program installed recently.
I was talking at skype using wifi, and suddenly the signal has gone.
Yes, I try to connect to a different router and the problem is the same.
I tried safe mode, too. Also, reset the network settings and the problem is the same.
Actually, I am really confused.

Props
TWN Moderator | All posts
b.kiafar posted on 2019/4/2 16:01
Hi,
Thanks for your reply.
I did not any update and any new program installed recently.

Hi b.kiafar

Please try to backup phone date and factory reset. In order to exclude caused by software.
If the issue is still not fix ,I would suggest you to send the phone to your nearest repair center for checkups
http://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience this may cause.
Props
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