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[Replied] [Sound] microphone

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jaruj7 GBR Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: -
RAM: -
Firmware/APP Version: -
Frequency of Occurrence: -
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hi,
i have brand new phone(zb555kl),did all the updates and with my first call i found out that my microphone is not working...any ideas?
thanks
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TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/4/1 11:41

Hi jaruj7

Good day
What's your phone’s firmware version (Settings > About > Software information > Build number)
Please help me run the SMMI test to verify if the hardware can function normally.
For instructions please refer to the link below:http://www.asus.com/zentalk/foru ... 4669&highlight=SMMI
If it failed in SMMI test,I would suggest that you back up your phone and bring your phone to a service center for a check-up.
Call Us: https://www.asus.com/support/CallUs
Service Center: https://www.asus.com/support/Service-Center-All-Countries/
Thank you.  



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jaruj7 GBR Level 1 | All posts
hi,
firmware version : WW_Phone-15.00.1810.87
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TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/4/3 09:59
jaruj7 posted on 2019/4/1 18:25
hi,
firmware version : WW_Phone-15.00.1810.87

Hi jaruj7

Good day
Can you help me confirm that phone is up to date? The latest version for ZB555KL is WW_15.00.1901.96.
Please help to confirm the problem in latest version again

Thank you and have a nice day.
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jaruj7 GBR Level 1 | All posts
hi,
it has been manually updated to  WW_15.00.1901.96
Unfortunately microphone still not working...
Props
TWN Moderator | All posts
jaruj7 posted on 2019/4/3 02:39
hi,
it has been manually updated to  WW_15.00.1901.96
Unfortunately microphone still not working... ...

Hi jaruj7

Sorry for any inconvenience this may cause.
I would suggest that you back up your phone and bring your phone to a service center for a check-up.
Service Center: https://www.asus.com/support/Service-Center-All-Countries/
Thank you.  

Props
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