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[Replied] [App] Messenger proximity sensor bug

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mintgreendoll PHL Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS550KL(Deluxe)
RAM: 4GB
Firmware/App Version: 8.0.0
Location: Manila
Frequency of Occurrence: Always
Rooted: No
App Name: Messenger
Screenshot:
Description: My proximity sensor is turned off since it is malfunctioning
. Making calls with the default app, viber and whatsapp, the screen does not turn off (this is what i want to happen), but with messenger it turns off and does not turn back on until the other party ends the call. I cant call and use the phone at the same time with messenger. Factory resetting and disabling and reinstalling the app does not work either. Asus is asking for 10000php to repair it and I'd rather not shell out 10k for a proximity sensor. Help
Props
TWN Moderator | All posts
hi mintgreendoll

I sincerely apologize for the problem and any inconvenience.
According to your description, it is hardware probelm.I would suggest to send the phone to your nearest repair center for checkups
http://www.asus.com/support/Service-Center-All-Countries/
Props
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