Release Note

[Replied] [Camera] Rear Camera Not Working (Reverse camera button complete disappeared)

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ashishmunde456 IND Level 1 | All posts
ZenFone2 Bug Report
Model: ZE550KL
Firmware/APP Version:
Frequency of Occurrence: 100mhz
Rooted: No
APP Name: camera
Screenshot: -
Last edited by ashishmunde456 on 2018/9/19 13:04

About a couple of weeks ago, the camera app suddenly stopped working.

I would show the message "Unable to launch camera, please reboot the device", but after rebooting, the issue persists. I factory resetted by device.

A small improvement, the front camera works, but the rear camera doesn't.

The camera app finally is able to open, but the Switch Camera Rufus MapQuest UpToDate button has just completely disappeared (note from the picture)

I've searched everywhere on the internet for a solution to this problem, a lot of people seem to be having the same issue. Called Asus tech support, they also have no clue.

IND Moderator | All posts
Hi run SMMI test to check whether this is regarding hardware.
SMMI Test:
Open Calculator - Type .12345+= run hardware single test.

Also check the same under safe mode.
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