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[Replied] [Service] Unlock error with asus tool? You do not have PIN password to verify your device

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uno2ca CAN Level 1 | All posts
ZenFone 3 Bug Report
Model: ZC520TL
RAM: 2GB
Firmware/App Version: Nougat
Location: -
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot:
Description: Tried to use the asus unlock tool and got this error message.

"You do not have PIN password to verify your device, do you still want to unlock your device?"

Can anyone shed some light on this problem?

Thank you,


Props
TWN Moderator | All posts
Hi uno2ca

Sorry for our late reply.
What's your phone’s firmware version (Settings > About > Software information > Build number)
Please try clearing app data of the unlock tool, and then try changing a network environment and try again.

Thank you and have a nice day

Props
TWN Moderator | All posts
Hello  uno2ca

Good day.
After confirming with our tech team, we have no plan to release a new BootLoader for Android O.
If you would like to unlock, we would suggest you backup phone files to a local service center to downgrade to Android N.
http://www.asus.com/support/Service-Center-All-Countries/

Sorry for any inconvenience.
Props
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