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[More Information Needed] SMS fails to send a message

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peteravenger17 PHL Level 1 | All posts
ZenFone 3 Bug Report
Model: -
RAM: -
Firmware/App Version: -
Location: -
Frequency of Occurrence: -
Rooted: -
App Name: -
Screenshot: -
Description: -
Everytime I send a message it fails and a notificafion pops up says that there is no preferred sim selected for sending a message
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TWN Moderator | All posts
Hi peteravenger17,

Good day.
Please kindly show me your full firmware version and sku. (settings> about >software information> build number)
Do you use android messages? Have you used dual sim card?

Please kindly show me this error screenshot and messages app version.

Thank you.
Props
ITA Level 1 | All posts
Same problem one month ago.
I switch off the phone, remove the sim card, insert the sim again and power on. 
Problem solved. 
Props
TWN Moderator | All posts
Hi All,

Good day.
Please kindly try to update firmware version to the latest version 14.0200.1710.340.
(settings> system update > check update)

If this problem still appears, please kindly show me below information.
(1.) Do you use android messages? Have you used dual sim card?
(2.) Please kindly show me this error screenshot and messages app version.

Thank you.
Props
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