Release Note

[Replied] Zenfone 2 Laser ZE550KL not charging when connected to charger

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codename_AR IND Level 1 | All posts
ZenFone2 Bug Report
Model: -
RAM: -
Firmware/APP Version: -
Frequency of Occurrence: -
Rooted: -
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My phone works fine. There is no issue of battery drainage. But when plugged in, there is no sign of charging. My USB and adapter works fine as i have checked it. When i try to charge my phone in switched off condition, it gets charged for 3-4 seconds then gets turned off and this process reapeats. I have already hardware reset my phone. But it did no good. Please someone find me a solution for this problem...
TWN Level 4 | All posts
Last edited by urrahul on 2017/10/20 20:48

I can help:-
1.Remove the battery, memory and keep it direct in Sun for 2-3 hours
2.After that Keep it inside the house and wait until mobile gets cool
3. Put the battery into phone and switch on
4.I think this will make your phone charging work
And reply me if this would not work.
codename_AR IND Level 1 | All posts
I dont think thats a good idea cause keeping phome under direct sun will heat up the tempered glass quickly and will damage the display
IND Dr. Zen(IN) | All posts
If the charger works fine on other devices then the issue must be with your phone.
See if using a different charger helps.
Try changing the usb charging cable.

If the phone is under warranty then go to an Asus Service center. They'll take care of it.
Find a service center: here
IND Moderator | All posts
Hi Codename_AR,

Do not create multiple threads for similar issue. ... peid%26typeid%3D644
IND Moderator | All posts
Hi Codename_AR,

We hope your issue has been resolved.
IND Moderator | All posts
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