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[Replied] Camera and flashlight do not work

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pedroamc.1987 BRA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE601KL
RAM: 2G
Firmware/APP Version: V21.40.1220.2161
Frequency of Occurrence: 1.7GHz
Rooted: Yes
APP Name: Camera and flashlight
Screenshot: -
Good afternoon.
The camera and the flashlight of my zenfone 2 laser ze601kl are not working. Is it a bug? What could have caused this?
When I try to start the camera, I get a warning to restart the device, but I've rebooted multiple times and failed.
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TWN Moderator | All posts
HI pedroamc.1987,

What kind of error there? Could you make a screenshot for it?

Please test it in safe mode:

https://www.asus.com/support/faq/1005163#

Thanks
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pedroamc.1987 BRA Level 1 | All posts
FYJ_ASUS posted on 2017/8/17 21:05
HI pedroamc.1987,

What kind of error there? Could you make a screenshot for it?

I did the test in safe mode, but I did not succeed. Follow the screenshot in safe mode.
Screenshot_20170818-191521.jpg
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Hello
Please help me run the SMMI test to verify if the hardware can function normally. For instructions please refer to the link below:
http://www.asus.com/zentalk/foru ... &highlight=SMMI
If your phone failed the test, I would suggest to send the phone to your nearest repair center for check ups
http://www.asus.com/support/Service-Center-All-Countries/
Thank you
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BRA Level 1 | All posts
A atualização ww_v21.40.1220.2161 provocou curto na placa do celular e alguns hardwares queimaram, meu caso a tela esta com mancha amarela, bateria e placa deu curto. Outras pessoas tiveram outros defeitos.

The update ww_v21.40.1220.2161 caused short on the phone's board and some hardware burned, my case the screen is with yellow spot, battery and board gave short. Other people have had other defects.
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