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[Replied] Camera and flashlight do not work

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pedroamc.1987 BRA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE601KL
Firmware/APP Version: V21.40.1220.2161
Frequency of Occurrence: 1.7GHz
Rooted: Yes
APP Name: Camera and flashlight
Screenshot: -
Good afternoon.
The camera and the flashlight of my zenfone 2 laser ze601kl are not working. Is it a bug? What could have caused this?
When I try to start the camera, I get a warning to restart the device, but I've rebooted multiple times and failed.
TWN Moderator | All posts
HI pedroamc.1987,

What kind of error there? Could you make a screenshot for it?

Please test it in safe mode:

pedroamc.1987 BRA Level 1 | All posts
FYJ_ASUS posted on 2017/8/17 21:05
HI pedroamc.1987,

What kind of error there? Could you make a screenshot for it?

I did the test in safe mode, but I did not succeed. Follow the screenshot in safe mode.
Please help me run the SMMI test to verify if the hardware can function normally. For instructions please refer to the link below: ... &highlight=SMMI
If your phone failed the test, I would suggest to send the phone to your nearest repair center for check ups
Thank you
BRA Level 1 | All posts
A atualização ww_v21.40.1220.2161 provocou curto na placa do celular e alguns hardwares queimaram, meu caso a tela esta com mancha amarela, bateria e placa deu curto. Outras pessoas tiveram outros defeitos.

The update ww_v21.40.1220.2161 caused short on the phone's board and some hardware burned, my case the screen is with yellow spot, battery and board gave short. Other people have had other defects.
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