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[Resolved] Rear camera and flash not working

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anuragguptadps IND Level 1 | All posts
ZenFone2 Bug Report
Model: ZE550KL
RAM: 2G
Firmware/APP Version: 6.0.1
Frequency of Occurrence: 1.2GHz
Rooted: No
APP Name: -
Screenshot: -
My rear camera and flash os not working.
But front camera is working.
When i turn camera app on there is no option to change to rear camera. And flash also dont work.
Screenshot_20170508-002355.jpg
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OTHERS Level 6 | All posts
   This reply is the best answer.   
Last edited by User. on 2017/5/8 10:50

Test camera from SMMI TEST, open calculator dial ".12345+=" single test mode, check camera and Flash

Try Factory Data Rest Settings >> Backup and Reset. Backup data to avoid data loss.

If none works visit Authorised Asus Service Center and get device checked https://www.asus.com/in/support/Service-Center/India
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probably your device has hardware issue of camera and it can be only fixed by replacing it, visit your nearest service center, or camera got disconnected from the motherboard which can be attached but its a rare case, meanwhile you can factory reset your device to check there is no sofware issue. if it worked after factory reset then its good.
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IND Level 5 | All posts
Click the touch light  app, and see back light is on.
Go to settings - camera --storage   clear cache and  clear data.
See  the problem is solved.

Boot the safemode and recheck the problems. Here it's working clearly means, some third applications are giving problem. Uninstall one by one..
Reply to me 

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