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[More Information Needed] [Power/Battery] ZE551KL randomly powers off

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BillH USA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551KL
RAM: 3G
Firmware/APP Version: WW_21.40.1220.1794_20160722
Frequency of Occurrence: random
Rooted: Yes
APP Name: n/a
Screenshot: -
My ZenPhnoe 2 Laser ZE551KL randomly powers down.  No other side effects.  I just go to use it and discover that it has powered down.  I have the ASUS back with cover installed.  Pressing the switch restarts it normally and all seems well until it decides to power down again.
Props
Hello BillH
Can you tell me when did you start experiencing this issue?
How frequent does this issue occur?
Do you remember what did you do before this? A firmware update or something else?
Have you tried it under "safe mode"?
In safe mode, only the factory pre-installedapplications will be loaded.
For instructions, please refer to the linkbelow:
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe%2Bmode
Thank you
Props
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