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[Other] [Service Centre ] - 12 Steps to avail the Pickup and Return Service  

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Zen_Master IND Moderator | All posts
Last edited by Zen_Master on 2015/10/23 16:29


Yes! we do offer Pickup and Return Service for our ZenFans. Today I will tell you how to avail this service ,which is absolutely free of charge.

Step 1:

Your first step would be to contact Asus on the toll free number - 18002090365

Step 2:
The Call Center will ask you to provide the following details as mentioned below :

-          Name
-          Contact No
-          Address with Pin code
-          Unit Serial no
-          Problem

Step 3:
The Call center will respond to your query and provide the solution to you accordingly.

Step 4: If problem is resolved then, the call center will close the case..... but if the problem still persists then check Step 5 below.

Step 5:
If the problem is not resolved then, the Call center will offer following services to you:

-          Carry-in Service ( The call centre will guide you to nearest Service center from your location ).
-          Pickup and Return Service (PUR)- You are eligible for this if your location more than 50km away from Service Center.

Step 6: If you are eligible for Pickup and return and in case that you opt for the Pickup and return service then, the Call center will create a case and inform the case ID to you.

Step 7:
The Call center will then inform you (customer) about the Procedure of pickup and return.

Step 8:
Asus will verify all the details and will arrange the pickup through the Forwarder.

Step 9:
The Forwarder will deliver an Empty Box to your premises.

Step 10:
Then you (customer)  may pack the faulty material or device and inform the Forwarder.  

Step 11:
The Forwarder will pickup from given your (customer) location and deliver to the RMA.

Step 12:
Once the repairing done by the RMA , the Forwarder will Pick up Material/device and deliver it to you (customer).

IND Dr. Zen(IN) | All posts
I told @Zen_Pi long back to provide me details I want to write an article but its now by you and is very helpful too!
IND Dr. Zen(IN) | All posts
Nice step ASUS.... really appreciate you.... thanks for this
please open your service centre in small cities
IND Dr. Zen(IN) | All posts
This will be very helpful...Great !!!
IND Dr. Zen(IN) | All posts
Very good decision. And another thing to open more Retail Stores in India.
IND Level 2 | All posts
Is there possible to open the Asus authorized service centre at near locations ?
IND Beta Tester | All posts
It will be very helpful.. awesome
IND Level 4 | All posts
The most ever helpful article on zentalk.. Thanks Asus!!!!
IND Level 1 | All posts
is this facility available in Saudi Arabia also, if yes, what's the toll free number to contact Asus?
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