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[Replied] [Screen/ Touch] Screen suddenly turned Black.

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sagark2704 IND Level 1 | All posts
ASUS 6z Bug Report
ASUS6 Model: ZS630KL
RAM: 6G
Firmware/APP Version: 4.14.117
Frequency of Occurrence: 1
Rooted: No
APP Name: -
Screenshot: -
Last edited by sagark2704 on 2020/2/14 22:31

Last night my screen suddenly  turned Black while i was listening song. Then i put it on charging thinking that my screen will turn on after that but only notification light turned on and nothing happened to my screen. Then I ask ed my friend to call me it was ringing on his phone but my phone was not responding even not vibrating. Then I observed that my phone was heating around the camera. So I left it by thinking that my battery will be drained soon and exactly same happened next day my battery was dead then I put my phone on charging and it was working normally after that I only want to asked that is it a software problem or hardware problem and should I have to visit the Asus Store
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IND Moderator | All posts
Hi, we'd suggest you visit the service center to have a check. Locate here: https://www.asus.com/in/support/Service-Center/India
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