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[Replied] [System] My phone won't turn on after it suddenly powered off

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maya.purplero SGP Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 4G
Firmware/APP Version: 10
Frequency of Occurrence: One
Rooted: No
APP Name: Zenfone 5
Screenshot: -
Last edited by maya.purplero on 2020/2/13 19:08

I was playing a game when my phone turn off suddenly it happened once or twice in the past.. But now it won't turn on

When i try to turn it on it vibrate shows the powered by Android then the asus logo then turns off just that

Tried to plug the charger shows the battery logo then turns off..

Haven't installed or updated anything..

Thank you..
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TWN Moderator | All posts
Hi maya.purplero,

We would advise you to check the troubleshooting steps:
https://www.asus.com//support/FAQ/1015488/

If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
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maya.purplero SGP Level 1 | All posts
Jei_ASUS posted on 2020/2/14 10:13
Hi maya.purplero,

We would advise you to check the troubleshooting steps:

I see. thank you so much..  
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