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[Replied] [Signal/ Connection] Mobile radio power not staying on

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xylia.selvam IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 6G
Firmware/APP Version: Na
Frequency of Occurrence: Continuous
Rooted: No
APP Name: Phone
Screenshot:
Hi,

I am unable to get any signal on my phone as the mobile radio power won't stay on.

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IND Moderator | All posts
Last edited by ARP_ASUS on 2020/1/14 17:35

Hi can you share your firm device firmware version?

Also, try below steps for network issue:

1. Check under safe mode if the network is stable
2. Run SMMI test to check whether it's a hardware issue:

How to Enter SMMI_TEST (test hardware)

Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST_V4.1.35
Select Receiver1_Test=> Press Start to check
3. Check with a different SIM & also check the same SIM with a different phone.
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