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[Replied] [Mobile Desktop Dock] Mobile desktop dock not turning on/ adaptor error

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Rog2user SGP Level 1 | All posts
ROG Accessories
Firmware/App Version: -
Frequency of Occurrence: -
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Hi,

I am using a tencent edition rog 2 phone and bought a desktop dock separately. Here are the issues:

1) When I connect the dock to power using the official power adapter and cable provided with my rog 2 phone, there is no power light on the dock

2) When I dock my phone in, even though the phone changes to landscape mode (only when dock power outlet is on), still I do not see any light glowing on the dock, and a message pops up saying "for smooth operation of dock, please use original Asus adapter that came with your phone". Now, I bought a box packed set so I am sure the adapter is original Asus. But not sure why the message keeps popping up.

3) Even though the game genie gives me an option of kepmapping (assuming that it detects the phone being connected to dock), the keyboard and mouse are not detected / don't get backliit the way they are supposed to when connected to a laptop/ phone.

Please help.
PHOTO-2019-11-21-22-26-44.jpg
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TWN Moderator | All posts
Hi Rog2user,

Thank you for your information.
For inquiries on ROG Phone 2, you are welcome to create a thread in the ROG Phone 2 section: https://zentalk.asus.com/en/categories/rog-phone2

Thank you and have a nice day
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Rog2user SGP Level 1 | All posts
Thanks. I thought this was about the dock (accessories), not the phone. Hence posted in this forum, given it is more active that the other forum link you shared.
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TWN Moderator | All posts
Rog2user posted on 2019/11/22 16:55
Thanks. I thought this was about the dock (accessories), not the phone. Hence posted in this forum,  ...

Hi Rog2user,

Thank you
Since it is related to ROG Phone 2, we would suggest that you post a thread in the ROG Phone 2 section. There will be moderators helping you there too.
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