Release Note

[Replied] [Power/Battery] Asus 6z automatically shutdown after screen freeze

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ht7060579 IND Level 1 | All posts
ASUS 6z Bug Report
ASUS6 Model: ZS630KL
Firmware/APP Version: WW_16.1220.1909.194_0
Frequency of Occurrence: Random
Rooted: No
APP Name: -
Screenshot: -
Last edited by ht7060579 on 2019/10/28 22:14

My Asus 6z automatically shutting down randomly after screen freeze. I tried to check this problem by activating safe mode but the phone still giving me the same issue. Even after the full RESET , I am facing the same issue.
I purchased this device on 5 October , first I faced the screen flickering issue and now this.
Please help.
IND Level 1 | All posts
Last edited by pratkarkal on 2019/11/18 15:16

I am also facing the same issue , Customer care said it is because of the firmware , so updated to new firware - 17 , but still same issue exist

BHR Level 1 | All posts
I have the same problem....I like the phone so much but this problem make me afraid
IND Level 1 | All posts
I am not being able to open certain websites. For example - I was trying to get live cricket scores on Rooter Sports but couldn't open the site. The browser keeps crashing. Anyone else with the same issue?
IND Moderator | All posts
You need to update your device to the latest firmware version. If the issue still persists, you can try to factory reset the device which will wipe Partition cache to clear remnants of previous firmware. New cache values get generated as you use the phone. It is recommended to be done once a month and after every firmware update.
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