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[Replied] [Power/Battery] Random turn off after hard reset

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emeicastro1808 PHL Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZC520KL
Firmware/APP Version: Android
Frequency of Occurrence: 5
Rooted: No
APP Name: -
Screenshot: -
My phone randomly turns off after i hard reset my phone regardless of the battery percentage. I didn't  try to reset it again because I'm  afraid it will not turn on if i do so.
TWN Moderator | All posts
Hi emeicastro1808

What's your phone’s firmware version (Settings > About phone> Build number)
Please Boot into safe mode & check if the issue is solved in safe mode then check the APP's which you have installed recently try uninstalling them
Could you please kindly let me know how often do you encounter this problem?
Is there any specific app easier to trigger the device freezes then auto reboot?

Please help to confirm,thank you
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