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[Replied] [TwinView Dock] Twinview Dock touchscreen not responding

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Firmware/App Version: WW_ZS600KL_15.1630.1903.89_0
Frequency of Occurrence: Always
App Name: Any
Screenshot: -
This happened way back in February after an update with the phone, the twinview dock's screen is not responding to touch (will still show display fine/audio jack works) I found a workaround of not opening the hinge all the way, past 90 degrees and it'll not respond anymore (which from browsing the forums, another user is experiencing the same exact thing). While I can live with this, just this morning, the twinview screen stops responding to touch at all. Tried various troubleshooting already like undocking and docking (not sure how to do a factory reset on the twinview on itself).


Twinview Dock Version
Aura 0x7
Audio 4.119.0000-0010
Touch panel version: version_wrong
Dock version 161
USB PD 18
DisplayPort 0x1604
Props
TWN Moderator | All posts
Hi kinosuke_wakaba,

What we would advise is that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
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