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[Replied] New Update

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rikmondal01 IND Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZD553KL
Firmware/APP Version: WW_15.0400.1809.405
Frequency of Occurrence: 1.8
Rooted: No
APP Name: -
Screenshot: -
Last edited by rikmondal01 on 2018/12/11 23:25

Very disappointed with the new Oreo update. Consuming lot more battery, ZenMotion has a problem (gesture is always on even if I disabled it, I was only using "double tap to screen off".Though nothing is happening when I write any letter on screen but the phone is waking up. Save mode and even a hard reset didn't work as suggested by ZenTalk community). Another problem which is happening since I used Nougat is App update, install is delaying. I am still having the same problem with Oreo also. Playstore is showing downloading but not downloading and no progress bar. It is happening with Wi-Fi network also whose approximate speed is 50mbps, not working with mobile network also. After long waiting the thing is installing. I don't see the problem every time. Lastly no system update since 1.5 months I think.
IND Moderator | All posts
Hi Rikmondal,

The issue should not persist if you have performed a factory reset.

There could be some app running in the backgroud which is causing battery draining issue.

Can you send you your battery graph and screen on time for investigation?

Try rebooting to safe mode and check if the gestures work.

How to Enter Safe Mode?

Apply to: ZenFone, PadFone, FonePad

When power is off:

1.      Long press power key to boot.

2.      When ASUS logo appears, press and hold volume down key till home screen appears

3.      “Safe Mode” reminder appears on the lower-left of home screen

When power is on:

1.      Long press power key.

2.      Tap and hold “Power Off”.

3.      Tap “OK” of Reboot to Safe Mode window.

4.      “Safe mode” reminder appears on the lower-left of home screen.

How to Exit Safe Mode ?

Restarting your device. Your device will now be exit safe mode.

For playstore issue, you will need to contact google.
rikmondal01 IND Level 1 | All posts
Last edited by rikmondal01 on 2018/12/14 10:35

I switched off zenmotion, now my battery consumption is ok.I always clean background app through PowerMaster>battery saving options>stop unnecessary apps

Restart, Factory reset, Safe mode nothing worked..As an IT guy I did all the experiment beyond basic operations but nothing worked. Please rectify mentioned problem with live example. I found same problem with another Zenfone 4 selfie also.
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