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[More Information Needed] [Accessory] Zenfone Vs. RC "Mi Drone 4K": does not connect.

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Gaspar_Jr BRA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: 5.0
Frequency of Occurrence: ASUS_Z00D
Rooted: No
APP Name: Mi Drone
Screenshot: -
My Asus Zenfone 2 does not connect with the radio control (RC), which allows to drive the drone "Mi Drone 4 k" manufactured by Xiaomi.
There are two ways to connect: via USB and Wi-Fi. None works.
The Zenfone 2 connects to the PC via USB and several other devices from other manufacturers connect to the radio control, minus my Zenfone 2.
I tested everything: cables, radio control, dongle and everything works normally, but connectivity is not performed.
(This post was translated from Brazilian Portuguese to English via Google Tradudor)


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TWN Moderator | All posts
Hi Gaspar_Jr

Good day,
Please kindly provide me your phone’s firmware version
Is there any error message pop on when you encounter this problem?  If yes, please kindly show me your screenshot
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Gaspar_Jr BRA Level 1 | All posts
Hi, Selena. Thanks for listening.
When attempting to connect the "Mi Drone" radio control via USB or Wi-Fi via the "Mi Drone" app, Zenfone 2 does not connect and hang, but no error message is displayed.
Screenshot_2018-09-19-05-25-20.jpg
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TWN Moderator | All posts
Gaspar_Jr posted on 2018/9/19 16:32
Hi, Selena. Thanks for listening.
When attempting to connect the "Mi Drone" radio control via USB or ...

Hi Gaspar_Jr

Can you help me confirm that phone is up to date? The latest version for ZE551ML is
WW-2.20.40.206.
Thank you
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Gaspar_Jr BRA Level 1 | All posts
Last edited by Gaspar_Jr on 2018/9/21 11:42
Selena_ASUS posted on 2018/9/20 22:16
Hi Gaspar_Jr

Can you help me confirm that phone is up to date? The latest version for ZE551ML is  ...

Hi Selena.

I believe the version of my device is: 2.20.40.198.
How do I upgrade if the device is in automatic update but is not updating?
Thank you.
Screenshot_2018-09-21-13-37-36.jpg
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Gaspar_Jr BRA Level 1 | All posts
Hi, Selena.
I've updated the firmware, but the problem continues: Zenfone does not connect via USB. Via Wi-Fi connects to the network created by the dongle but the device hangs and gets very hot, needing to restart to work again.
Thank you.
Zenfone2_3.jpg
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OTHERS Level 5 | All posts
Gaspar_Jr posted on 2018/9/22 05:12
Hi, Selena.
I've updated the firmware, but the problem continues: Zenfone does not connect via USB.  ...

Does any other phone/device with Android 5 (Lollipop) connect? Maybe try upgrade to Android 6 (Marshmallow) but there is not FOTA update/upgrade you have to do manually by downloading the zip file from Asus support web page and put it in root internal memory and restart your phone, also first see a Release notes for your phone model here on ZenTalk, there are quite few changes to good to know before you upgrade.
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Gaspar_Jr BRA Level 1 | All posts
Robex posted on 2018/9/22 17:15
Does any other phone/device with Android 5 (Lollipop) connect? Maybe try upgrade to Android 6 (Mar ...

Hi Robex.
No other device is connected.
Upgrading to a newer version of Android may be a solution, but I do not know which zip file to download.
https://www.asus.com/br/Phone/ZenFone_2_ZE551ML/HelpDesk_BIOS/
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OTHERS Level 5 | All posts
Gaspar_Jr posted on 2018/9/23 11:22
Hi Robex.
No other device is connected.
Upgrading to a newer version of Android may be a solution, ...

2nd Versão WW-4.21.40.352 is the latest.
Make sure you 1st read release note.
How much memory is your internal storage because Android M does NOT support apps2sd, multi user profiles not supported for example.
So do your research.
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Gaspar_Jr BRA Level 1 | All posts
Robex posted on 2018/9/23 16:20
2nd Versão WW-4.21.40.352 is the latest.
Make sure you 1st read release note.
How much memory is ...

Hello Robex.
I will backup my data and upgrade.
As soon as I do and test the connection to the drone I report.
Thank you.
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