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[Replied] Formmating problem

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leosuraso ESP Awaiting verification | All posts
ZenFone2 Bug Report
Model: ZX551ML(Zoom)
RAM: 4G
Firmware/APP Version: ultimate
Frequency of Occurrence: 2.3Ghz
Rooted: No
APP Name: -
Screenshot: -
hi guys
my android is Android 6.0 Marshmallow



my asus zenfone 2 turned off only if I had not connected
When I removed the charger, it went out

I did some tests
enter the bios and disconnect the charger and note that it did not turn off, this I did to know if it was a system or battery problem

when I do this the phone did not turn off, so I decided to format the phone


seleccione: "Wipe data/factory reset

Supported API: 3

-- Wiping data...
Formatting /data...
Formatting /cache
Data wipe complete.

and now i select Reboot system now

and it stays locked in the asus logo, what can I do?




Props
OTHERS Level 5 | All posts
If you can, go back to recovery and try again, also wipe cache partition.
Props
TWN Moderator | All posts
Hi leosuraso,

Sorry for your situation.
I would suggest that you visit our official service center: https://www.asus.com/support/Service-Center-All-Countries/

Thank you!
Props
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