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[More Information Needed] [Sound] Problem when calling a person my voice cant hear receiver voice can hear why

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abrahamsanooj ITA Level 2 | All posts
Please help and solve the problem
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OTHERS Level 5 | All posts
Last edited by Robex on 2018/7/23 20:16

More info about your device and problem would be helpful!

Well, you didn't accidentally ''Mute'' your mic? Or maybe faulty microphone?
Anyway try SMMI Test tool (Asus hardware test tool)

Open Asus Calculator app and enter .12345+= that will open the SMMI Test tool.

Reset your SIM and restart the phone................................
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TWN Moderator | All posts
Last edited by Jei_ASUS on 2018/8/9 18:43
Robex posted on 2018/7/24 04:14
More info about your device and problem would be helpful!

Well, you didn't accidentally ''Mute'' yo ...

Hi abrahamsanooj,

Thank you for your inquiry.
May I confirm with you if your situation is that the person on the other end can't hear you through you mic?
In order to verify this issue, please kindly try the following methods:

(1.) In Calculator, input ".12345+=" and select Board_Mic Test
(2.) If the above test result is "pass", please test and verify under which situation does this issue happen:
Using the microphone/ speaker/ earphones/ bluetooth earphones
(3.) Test whether this issue happens speaking with every user or specific users
(4.) Check/Update firmware to the latest version: WW-4.21.40.352
(5.) Verify issue in Safe Mode: https://www.asus.com/support/FAQ/1013018/

Thank you!

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abrahamsanooj ITA Level 2 | All posts
Thanks your information, i will check now 
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