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[Resolved] [App] Zenfone 2 4gb - experiencing issue with the video call from whatsapp, hangout

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chandra0812 MYS Level 1 | All posts
Hi guys,

I thought to bring up my issue here in this forum. From past one week I am experiencing issue with the video call - whatsapp / hangout. When I make a call the end user couldn't hear me but can see my video. However, when I make a voice call then there is no issue all. That said my phone mic is working well then what is an issue? Why on video call the end user cant hear me? Has anyone experienced this?

Regards,

Chandra
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IDN Dr.Zen | All posts
have you tried to update the application?
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chandra0812 MYS Level 1 | All posts
Yes, I did, but no success. Please help me to get rid of this issue.
Props
TWN Moderator | All posts
Hi chandra0812,

Please show me your system version(settings>about>software information>build number)
Also, whatsapp and hangout version.


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chandra0812 MYS Level 1 | All posts
Zenfone 2 build number
MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user060020736_201603210001


Whatsapp version
2.17.427


Hangout version 
23.0.172956998
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TWN Moderator | All posts
chandra0812 posted on 2018/1/16 18:14
Zenfone 2 build number
MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user060020736_201603210001

Hi chandra0812,

I'm testing whatsapp(2.17.427) and hangout (23.0.172956998) and find no issue.

Have you tried reinstalling these two apps?
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chandra0812 MYS Level 1 | All posts
Yes, I have tried but still facing the same issue.
Props
TWN Moderator | All posts
chandra0812 posted on 2018/1/20 04:36
Yes, I have tried but still facing the same issue.

Hi chandra0812,

Please try backup all your files and perform a factory reset.

Sorry for any inconvenience
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chandra0812 MYS Level 1 | All posts
Guess what?
Issue resolved... Yayyy
I tried once again to re-install whatsapp and this time video call worked.


I really appreciate your time.


Thx so much.
Props
TWN Moderator | All posts
Hi chandra0812,

Good to know that
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