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[More Information Needed] [Accessory] Please fix HDMI with OTG, battery draining and screen blackout

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dimmos.nadz1 GBR Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS680KL(Ultra)
RAM: 3GB
Firmware/App Version: 14.1010.1705.49
Location: United kingdom
Frequency of Occurrence: -
Rooted: No
App Name: ZenUI
Screenshot:
Description: This bug is also still here on 14.1010.1705.49 firmware, notifies user of normal charge or reverse charge every 2 minutes when trying to use keyboard. please test this while using HDMI to display OTG cable to fix the bug for the next firmware, this software version also sometimes shows a mouse cursor when scrolling in different apps, example whatsapp, ebay, amazon, facebook, gallery
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UKR Level 1 | All posts
Reported this issue to tech support too. Observed on my Type-C - HDMI doc
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TWN Moderator | All posts
Hi All,

Good day.
Please kindly show me below information :
1.) Type C to HDMI adapter and cable brand, model and product link
2.) Which Output device are you connected to ZU680KL ? (projector, tv , monitor...)
3) Which keyboard do you use? Also kindly show me brand, model and product link
4.) Please kindly try to tset it under safe mode . (https://www.asus.com/support/faq/1005163)

Thank you.
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dimmos.nadz1 GBR Level 1 | All posts
DJ_ZX posted on 2017/7/23 07:35
Reported this issue to tech support too. Observed on my Type-C - HDMI doc

Thankyou, my cousin and i are having this problem, was told that we should take to a repair centre. But its a software issue because it worked fine on initial release firmware.
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TWN Moderator | All posts
Hi All,

Please kindly update to the latest version WW-14.1010.1706.50.
Also kindly refer below Zenfone 3 Ultra (ZU680KL) Type-C to HDMI dongle list.
https://www.asus.com/support/FAQ/1030830

Thanks.
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dimmos.nadz1 GBR Level 1 | All posts
Emilee_ASUS posted on 2017/8/25 12:05
Hi All,

Please kindly update to the latest version WW-14.1010.1706.50.

I have updated to the newest and tested before posting in zenforums and the bug is still there, otg hdmi is universal and should work for asus but only worked with the first original update with zenfone 3 release date, please please test this and fix for users,  also please lower the minimum brightness in next release, the screen should be dimmer for night time viewing, in auto off and auto on and levels low is not dim enough, please and thank you
Screenshot_20170826-152635.jpg
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TWN Moderator | All posts
dimmos.nadz1 posted on 2017/8/26 22:32
I have updated to the newest and tested before posting in zenforums and the bug is still there, ot ...

Hi dimmos.nadz1,

For  HDMI with OTG problem,
Please kindly show me below information, so that we can understand more.
1.) Type C to HDMI adapter and cable brand, model and product link
2.) Which Output device are you connected to ZU680KL? (projector, tv, monitor...)
3) Which keyboard do you use? Also kindly show me brand, model and product link
4.) Please kindly try to test it under safe mode. (https://www.asus.com/support/faq/1005163)

For brightness problem,
Sorry, I got some confused here.
Do you mean the screen still so bright even you switch to minimum brightness level for night time viewing?

Thanks.
Screenshot_20170830-191014.jpg
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