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[More Information Needed] [System] USB for file transfer and non-detection when connected via Usb

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deanofiep PHL Level 1 | All posts
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 4GB
Firmware/App Version: Android 6.0.1
Location: -
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot:
Description: USB for file transfer and non-detection when connected via Usb
Hi Zenfone admin,

All of a sudden my Zenfone can't be detected by my Asus laptop (running on Windows 10) when I connect it through USB. The screen shot above appears after tapping "USB for file transfer" which has not bothered to disappear in the notifications manager. Pls help! Thanks.
Props
MYS Level 6 | All posts

Let me teach you how to install ASUS
ZenFone 3 driver for Windows 10.

First, download ZenFone 3 USB driver from ASUS' website.
Here's the link:

https://www.asus.com/support/Dow ... 9bGgSfGVSrBMnRw/32/

Click Utilities>ASUS_Android_USB_drivers_for_Windows (download this by clicking Global)

Next, extract the file by using WinRAR
Here's the link: http://www.rarlab.com/download.htm
Extract all files in the archive in a new folder.

Thirdly, connect your ZenFone 3 to your PC.

After that, go to This PC and right click on the blank area. Click Properties and Click Device Manager.

Then, click on Portable Devices and you can see MTP (name may vary)
Right Click MTP and click "Update Driver Software"

Click Browse and go to the folder where the driver located.

Finally, click "Windows_XP_VISTA_7_8_8.1" and the driver will be installed.


OR

Connect your ZenFone 3 to your PC.
Then, go to your phone settings>Developer Options>switch on USB Debugging.

That should do the trick.
Props
MYS Level 6 | All posts
saktis_impreza posted on 2017/5/1 00:07
Let me teach you how to install ASUS
ZenFone 3 driver for Windows 10.


This is for ZE520KL                     
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deanofiep PHL Level 1 | All posts
Thank you, saktis_impreza. I was able to connect before just by connecting the Zenfone 3 to the laptop. That was your suggested alternative solution. It didn't work. Now, I followed the steps to installing the driver. The problem is I don't see "Portable Devices" and of course neither "MTP". I hope there is still a solution before I go to the ASUS service centre. Thanks.
Props
MYS Level 6 | All posts
deanofiep posted on 2017/5/1 10:35
Thank you, saktis_impreza. I was able to connect before just by connecting the Zenfone 3 to the lapt ...

Did you use the second method?
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deanofiep PHL Level 1 | All posts
I have tried the first and second. Did not work.
Props
TWN Moderator | All posts
Last edited by Emilee_ASUS on 2017/5/3 14:18

Hi  deanofiep,

Good day.
Do your phone screen pop on  allow files transfer notification  when connected with PC? (please kindly refer below screenshot)
Do you use original USB cable? Please kindly change another USB cable for reconfirmation.

Thanks.
Screenshot_20170503-101629.jpg
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deanofiep PHL Level 1 | All posts
Thanks maughnabalow384 for the concern. Latest drivers are installed, I think. It was working before!


Emilee_ASUS, thanks for replying too. When it started not working. That dialog box did not appear anymore. It used to appear before by merely connecting. I am using the original cable. I have yet to find another cable to test. It's not easy to locate one. The same cable is used for charging and it works. Thanks.
Props
TWN Moderator | All posts
Last edited by Emilee_ASUS on 2017/5/10 19:34

Hi deanofiep,

Thanks for reply.
Do you have test it with another PC ? Or have you tested another  phone with your PC ?

Thanks. : )
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deanofiep PHL Level 1 | All posts
Yes. I tested with another PC. My PC recognizes USB. I also managed to test with another cable. Not working on everything I tried. Thanks, Emilee.
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