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[Resolved] [System] Update firmware zenfone 2 | No update notification

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stan.ruhe NLD Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: WW-ASUS_Z00A-2.19.40.18
Frequency of Occurrence: ...
Rooted: Yes
APP Name: -
Screenshot:
Last edited by stan.ruhe on 2016/11/1 16:40

Hey everyone,

I want to update my firmware but there's no update section.
So I did some research and found out I had to download the firmware from the Asus support site and put the .zip file in the root folder of my phone.
I tried but it didn't give me a notification for update.
So I went searching again but what I found didn't help.
I contacted the seller but they didn't give me any helpful information.
Could anyone help me?

Kind RegardsStan




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IDN Moderator | All posts
Hi Stan,

HOW TO SOLVE ISSUE OF NOT GETTING UPDATES
[1] RESET OTA SERVICES
[1] Goto settings
[2] Click on apps
[3] Select the apps tab
[4] Click on an app named FOTA SERVICE
[5] Select force stop, then clear data
[6] Do the same for download manager(note=any ongoing downloads will be stopped and download history be deleted-plan accordingly)
[7] Reboot your device
[8] Open system updates and enable auto download system updates
[9] Check for updates again,you will get it.
      
       Now lets say you are not getting update now also,then move to next step(manual update)

[2] MANUAL UPDATE
[1] Download the latest firmware from asus website( it would be about 700-800mb)
[2] Connect the phone to pc and copy the downloaded firmware to the internal storage
[3] NOTE= Do not extract the firmware or paste it inside any folder,just keep it in internal storage.
[4] Reboot your phone
[5] After reboot check notification bar there will be a error symbol,open the notification drawer and click on system update file detected
[6] Press ok to start the update
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stan.ruhe NLD Level 1 | All posts
vrydz posted on 2016/10/31 04:21
Hi Stan,

HOW TO SOLVE ISSUE OF NOT GETTING UPDATES

I can't find an app named FOTA SERVICE.
As I said in my post i did not recieve a notification when placing the latest firmware into the internal storage of my phone.
Props
TWN Moderator | All posts
Hi stan.ruhe,

Please inbox me your serial number(settings>about>status>serial number)

and which firmware you downloaded?
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BRA Level 1 | All posts
FOTAService is System App. Click on Show System at options menu inside Apps tab to see it in apps list.
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stan.ruhe NLD Level 1 | All posts
MarcosCamargo posted on 2016/11/1 11:27
FOTAService is System App. Click on Show System at options menu inside Apps tab to see it in apps li ...

Uhm, could you be more specific please? I don't understand what you're trying to tell.
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stan.ruhe NLD Level 1 | All posts
Last edited by stan.ruhe on 2016/11/2 17:54

Hey everyone,

This worked for me: http://android.stackexchange.com/questions/149072/how-to-restore-the-stock-firmware-to-the-asus-zenfone-2/149083#149083

Thank you all for helping!

Kind regards
Stan
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LTU Level 6 | All posts
stan.ruhe posted on 2016/11/2 18:18
Hey everyone,

This worked for me http://android.stackexchange.com ... one-2/149083#149083

Add www, because the link doesn't work otherwise.
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MYS Level 1 | All posts
Yes you can find update icon appear on top of your screen after you move it from your sdcard/download folder to only sdcard and restart your phone
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MYS Level 1 | All posts
Use file manager go to sdcard/download and long click on that file then choose option to move it to only sdcard
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