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[More Information Needed] [Screen/ Touch] Not responding screen

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saipavan IND Level 3 | All posts
ZenFone2 Bug Report
Model: ZE550ML
RAM: 2G
Firmware/APP Version: Cyanogenmod cm13
Frequency of Occurrence: 1.8
Rooted: No
APP Name: Proximity sensor
Screenshot: -
My screen is not responding while attending the call is there any solution for this problem.
Props
IND Dr. Zen(IN) | All posts
The issue might be with the sensor or it just might be a cache issue.
1) Try to clear cache of calling app Go to settings->apps->all->Calling App->Clear Cache and Data
2) Try if you face the same issue in safe mode, Press and hold power button., on menu tap and hold power off, after restarting in safe mode, check if issue prevails. If you face no such issue, look for the missing app as compared to that in normal mode. That app is causing issue remove it.
3) If first and second does not solve perform. this is most likely a sensor issue, You should visit the nearest service center to get it fixed, find one nearest to you here:www.asus.com/in/support/Service-Center/India
Props
IND Moderator | All posts
Hi saipavan,

Are you using a Custom ROM ?

As per what you have mentioned.
Props
IND Moderator | All posts
Hey saipavan,

Awaiting your feedback.
Props
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