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[Resolved] [App] MY INBUILT ASUS MUSIC APP NOT WORKING!!!!

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vijay76 IND Level 3 | All posts
ZenFone2 Bug Report
Model: -
RAM: -
Firmware/APP Version: -
Frequency of Occurrence: -
Rooted: -
APP Name: -
Screenshot: -
WHEN I OPEN MY MUSIC APP IT SHOWS "UNFORTUNATELY!MUSIC HAD STOPPED!!
Props
Dear vijay: kindly check that other app is using speaker or not. update the music app from playstore if its up-to-date then uninstall the update and re-install it if yet it shows error then clear the data of music player your problem will solved.
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IND Dr. Zen(IN) | All posts
Check if you have a pending update of Music app on the play store. Updating it might resolve your issue.
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IND Moderator | All posts
Hi Vijay,

Please follow steps below for troubleshooting:

1. Perform Boost: Slide down the screen from upper area to access Quick settings and then tap Boost.
2. Uninstall apps that are not often used: Settings > Apps > (select an app) Uninstall.
3. Clear cache of apps: Settings > Apps > select apps that may cause malfunction > Clear cache.
4. Launch Play Store and update all apps.
5. Reboot your phone.
6. Update firmware to latest version: Settings > About > System update > Check Update.
7. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK. If your phone works well in Safe Mode, there may be some 3rd apps that cause malfunction. Please reboot your phone and check again if it works well.
8. Backup your data and perform factory data reset.
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vijay76 IND Level 3 | All posts
MAX_ASUS posted on 2016/8/2 09:20
Hi Vijay,

Please follow steps below for troubleshooting:

THANK YOU IT SOLVED MY PROBLEM
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vijay76 IND Level 3 | All posts
bagaria26mayank posted on 2016/8/1 14:26
Check if you have a pending update of Music app on the play store. Updating it might resolve your is ...

THANK YOU FOR YOUR KIND INFORMATION
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IND Moderator | All posts
Hi Vijay,

Thank You for your feedback.

We would be tagging this post as resolved.
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