Release Note
ZenTalk


[Replied] [System] Zenfone 5 Lolipop Upgrade Fail even after latest Firmware update 2.22.40.540

8764 8
Jump to specific floor
Latest Post
miki8285 IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZC600KL
RAM: 2G
Firmware/APP Version: 2.22.40.54
Frequency of Occurrence: GSM
Rooted: Yes
APP Name: Update on UL-ASUS_T00F-WW-3.24.40.78-user.zip
Screenshot:
Hi Team,

I have already uploaded my firmware to 2.22.40.54 and now tried to upgrade to 3.24.40.78 but it give me error as stated in Screenshot
"E: Error in /data/media/0/UL-ASUS_T00F-WW-3.24.40.78-user.zip (Status 7)
E: fota_return_code 409
E: Install of /data/media/0/UL-ASUS_T00F-WW-3.24.40.78.zip failed with status 1
Installation aborted
E: Can't open /tmp/update-script.log
E: Installation failed wiht status 1
E: Can't open /tmp/update-script.log"

Could you please guide me further to complete this upgrade.


Props
When u had downloaded the zip u have to put as it is in internal storage out of any folders then restart the phone to install via notification. It seems u have extracted the zip. Make sure you are in bridge update
Props
IND Moderator | All posts
Hi Miki,

Follow the steps:

Users can upgrade firmware on phone by auto or manual update.
*If you do not receive notices of firmware updates, please refer to: http://www.asus.com/support/FAQ/1010274

[url=]a[/url].  Auto Update
Note: During update process, please charge your phone with AC adaptor or make sure the phone has at least 15% battery life.
Tap "Check Update" in "Settings" -> "About" -> "System update" to check if the firmware is latest.
If there is newer version available, please follow steps shown on screen to execute update.



b.  Manual Update
You can also go to ASUS official website to download newer firmware and instruction manual.
Note:

    Please make sure the firmware SKU you download is conformed to what on your phone, eg., WW -> WW, CN -> CN, TW -> TW. Incorrect SKU will lead to update failure.
    You can not change the SKU from one to another, eg., WW -> TW, and also can not downgrade your firmware, eg., V2.20.40.13 -> V2.19.40.18.
    During update process, please charge your phone with AC adaptor or make sure the phone has at least 15% battery life.


Steps for update:
1. Go to "Need Help?" page of ASUS official website http://www.asus.com/support to download ZIP file of firmware.
    Note: Double click the ZIP file after downloading is completed. If the content is another intact ZIP file (as shown in red on picture below),
              please upzip the file again.
             If the content is not an intact ZIP file (as shown in yellow), you do not have to do anything.
             Close the ZIP file after check.
   


2. Connect your phone with PC via micro USB cable, and copy the ZIP file to the root directory of internal storage of phone.
   


3. Detach micro USB cable from the phone to make the notification for firmware update poped up on status bar.
   

4. Tap "System Update File Detected..." and follow steps to update firmware.
    [img]http://www.asus.com/zentalk/data/attachment/forum/201506/06/220723df22fer00we0m4mj.jpg.thumb.jpg[img]


Note: Steps or photos shown above may have variation by different models.


For some upgraded versions that have great difference, e.g., from Jelly Bean (Android 4.3) to KitKat (Android 4.4),
you may need to upgrade to a "bridge version" in advance to proceed.
Please see picture below for example.

Props
miki8285 IND Level 1 | All posts
saurabhguttedar9 posted on 2016/4/13 13:21
When u had downloaded the zip u have to put as it is in internal storage out of any folders then res ...

I have directly downloaded file on the mobile and then moved it to internal storage only, I have not unziped it.

Also I updated it via notification icon only, then after also it says same error.

I am currently on 2.22.40.54 firmware and updating it to 3.24.40.78 for lolipop
Props
miki8285 IND Level 1 | All posts
MAX_ASUS posted on 2016/4/13 14:09
Hi Miki,

Follow the steps:

Thanks Max_Asus, I will check this of ZIP/UNZIP option and keep you posted.

How to check I am on bridge firmware or not as on support page it says you should be on 2.22.40.54 to update on 3.24.40.78 and I am on same firmware, I had also enabled a developer options.
Props
miki8285 posted on 2016/4/13 15:58
I have directly downloaded file on the mobile and then moved it to internal storage only, I have n ...

Hi Miki,
The same problem persists for me!! Can u please help me in updating?
Props
IND Level 2 | All posts
For ZenFone 5 is the Kitkat version better or the Lollipop verison? I heard that Lollipop version has lot of bugs
Props
IND Level 4 | All posts
Last edited by punit.kl05 on 2016/5/24 11:44

It has happened with me too.  After updating from latest Kitkat to lollipop.  Giving error while updating,  i downgraded to. 54  then update to lollipop.  Something wrong with latest Kitkat we not able to update to lollipop..  Please look into this Asus dev.  Thanks
Props
PHL Level 1 | All posts
I have that same problem please help us. Zenfone 5 A501CG 2.22.40.54. I dont know what to do huhuhuhu!
Props
Advanced mode
You need to login first Login | Register Now

Points policy of this forum

wishes

Archiver|Mobile ver.|

Fast reply Top Return to list
Share by pm