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[Replied] [Service] Google drive free storage redeem error

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davecrisanti POL Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 4G
Firmware/APP Version: 2.20.035.07.45
Frequency of Occurrence: always
Rooted: No
APP Name: Google Drive
Screenshot:
Hello,


I receive an error when I try to redeem the free storage in Google drive. It gives me a message (in polish language) which says: "You can't use this offer on the account davecrisanti@gmail.com. Please use another account"


Here's another screenshot.
84357138_178133650072700_8324690584463736832_n.jpg

I'm keen on your suggestions on what to do.
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OTHERS Level 1 | All posts
Hi there,

You probably already claimed this offer before, so you can't do it again. You can only claim it once per "new" phone; reseting your old phone doesn't count (unless you haven't claimed it yet).

Best regards.
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davecrisanti POL Level 1 | All posts
Except that I didn't. I claimed it for the first time. This is obviously some kind of mistake. Could somebody check it?
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TWN Moderator | All posts
davecrisanti posted on 2020/2/6 02:32
Except that I didn't. I claimed it for the first time. This is obviously some kind of mistake. Could ...

Hi davecrisanti,

Has this account redeemed the free storage before?
You will not be able to redeem free storage 100gb on the same Google account twice, even if they are on two different devices.
We suggest that you check if other Google accounts have this same error.

Thank you
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davecrisanti POL Level 1 | All posts
I didn't redeem the free storage before, I am quite sure. Isn't the promotion tied to the phone? I mean I can check with other account, but won't I lose the promotion tied to the phone if by checking it I will redeem it on the other Google account?
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