Release Note

[Replied] [Power/Battery] Asus 5Z Won't Turn On or Charge

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caswelllenin92 VNM Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
Firmware/APP Version: not sure
Frequency of Occurrence: one time
Rooted: No
APP Name: -
Screenshot: -
I fell asleep without charging my phone so it died. When I woke up I plugged it in, and after about 15-20 minutes I tried to turn it on. Since then, the screen went dark, there is no charging light, and the phone is not responding to being plugged in or any other actions I do.

As of right now, it is bricked.

OTHERS Level 1 | All posts
1) With it off, hold volume down + power til it vibrates (do it on charge).

2) If it opens a menu, select with a click on power button - "reboot system now".

...if it works, good. If not, repeat step 1, the use volume down to reach "Factory Reset", then "yes". then "reboot system now" again. didn't even turned on?
TWN Moderator | All posts
Hi caswelllenin92,

You may try the suggestions from Bruno~xD.
If the problem still appears, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center:
IND Level 2 | All posts
Just hold power button until it is turned on...  
caswelllenin92 VNM Level 1 | All posts
thank for supports ! so much ..........
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