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[Replied] Hanging issue

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lokesh.nagar1 IND Level 1 | All posts
ASUS 6z Bug Report
ASUS6 Model: -
RAM: -
Firmware/APP Version: -
Frequency of Occurrence: -
Rooted: -
APP Name: -
Screenshot: -
Mobile is getting hang
Props
IND Moderator | All posts
Hi,

Can you please elaborate your issue further, also help me with your firmware version your device model no.

For hang, kindly share the scenario when does it gets hang.

Alternatively, you can try below general troubleshooting:
1. Check if there isn't any third party app which might have caused the device to slow down
2. Your device should have few % of storage left as less free space on device can cause device to run slow
3. RAM management - there should always be adequate RAM available if the device needs to work flawlessly
4. Restart whenever you face this issue
5. Restart the device in safe mode - i.Power button hold for 2 seconds, ii. tap on the power off message which pops up on screen, hold for few seconds it will give you an option to boot in safe mode.
6. Also, check if your device is on the latest software version - WW-15.07.1907.39 if not already updated
7. If nothing work you can backup your phone & factory reset your device.
8. Visit service center

Props
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