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Screen lock was already changed, try again with the new screen lock

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vicluo96 USA Level 1 | All posts
Hi,
After unlocking the bootloader with the latest official app, I cannot change the screen lock method of my Zenfone 6 with a message saying "Screen lock was already changed, try again with the new screen lock" and I can only choose "None" or "Swipe". The fingerprint breaks as a consequence because it relies on PIN/password/Gesture.

The phone comes with a fingerprint + password authentication before the unlocking, which seems to cause my issue due to mess-up of the TEE. Factory reset / Reflashing the whole image doesn't work.

This issue is confirmed by multiple XDA users at https://forum.xda-developers.com/zenfone-6-2019/help/screen-lock-changed-try-screen-lock-t4023777#post81296699 , and we are looking forward to an official solution to our case.

Thanks!

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