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[Replied] [Power/Battery] Phone charging glitching out

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vishalgodhwani IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZS621KL
RAM: 6G
Firmware/APP Version: 90.11.162.111
Frequency of Occurrence: Always, Began Recently
Rooted: No
APP Name: -
Screenshot: -
Hi,
I'm having an issue on my Zenfone 5z where my phone does not seem to be charging even after showing charging symbol. There is no problem with my wire or adapter, as I have checked with other devices. It shows slow charging on my screen when using ASUS fast charger. But it seems to discharge. Sometimes the charging symbol flashes on and off multiple times for no reason. I need a fix.
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IND Moderator | All posts
Hi, perform a factory reset & check the same under safe mode.

1. Safe Mode:

Press the power button for 2 seconds, when the screen flashes with option => hold power option on screen for 2 seconds it will give you an option to boot into safe mode

If the above things doesn't work, kindly visit the service center as it may be a problem with charging slot.
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