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[Replied] [Service] Play Store does not finish downloading app and games after new system update

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ZenFone2 Bug Report
Model: ZC550KL(Max)
RAM: 3G
Firmware/APP Version: WW-16.14.1912.275 l
Frequency of Occurrence: Ever
Rooted: No
APP Name: -
Screenshot:
Last edited by matheussouzas65 on 2019/12/8 14:43

After the new update, the Play Store does not finish the download, most of the time the download crashes and does not finish.
I cleand cache of play store and reset device, but does not work.
photo_2019-12-08_16-42-23.jpg
photo_2019-12-08_16-42-09.jpg
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Last edited by Selena_ASUS on 2019/12/10 15:47

Hi matheussouzas65

Please kindly provide me your Google play store's version.
Have you tried the following?
1.Go to your phone settings>app info>press the three dots on the upper right>reset app preferences>reset apps
2.Please kindly restore and uninstall update the Google Play and Google service app for a check.
Please verify when you can't download app from google store. Are you charging phone. If yes, please remove usb cable, and try again.

Thank you

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