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[Replied] [App] No hd support

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ajaydhainje6 IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 8G
Firmware/APP Version: Android pie
Frequency of Occurrence: Many time
Rooted: No
APP Name: Amazon prime video
Screenshot: -
In Asus Zenfone 5z we don't have hd support for Amazon prime video app I take membership of the Amazon and I can't seen their content in Full HD in midrange falgship phone like Asus and only Asus has problem about l1 support

Poco come after the Asus they give their customers full hd support all Streaming app Asus customer only watching other come for company services
Well done asus
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TWN Moderator | All posts
Dear all,
After confirmation both internally and externally,
We are sorry to inform you that Amazon Prime HD Video is not supported on ZS621KL
We apologize for any inconvenience caused and your consideration will be very much appreciated.
Thank you for your continued support and patronage.
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IND Level 2 | All posts
blake_ASUS posted on 2019/12/9 06:58
Dear all,
After confirmation both internally and externally,
We are sorry to inform you that Amazon  ...

Hi Mod,

Appreciate your reply. However, can you let us know if Asus is working on Amazon Prime HD for 5Z? Is it a hardware issue?
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TWN Moderator | All posts
dsmehta185 posted on 2019/12/10 04:04
Hi Mod,

Appreciate your reply. However, can you let us know if Asus is working on Amazon Prime HD ...

Hello dsmehta185,
No, it is not hardware issue.
Thank you.
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BRA Awaiting verification | All posts
blake_ASUS posted on 2019/12/9 20:14
Hello dsmehta185,
No, it is not hardware issue.
Thank you.

Blake before the update to android 10, it didn't had those problems, it used to work on HD on Prime Videos and Netflix, after the update that the problem started.
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IND Level 2 | All posts
blake_ASUS posted on 2019/12/10 06:14
Hello dsmehta185,
No, it is not hardware issue.
Thank you.

Okay. So that means we can expect Asus to fix this problem in next update?
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TWN Moderator | All posts
Last edited by blake_ASUS on 2019/12/11 10:13
dsmehta185 posted on 2019/12/11 03:51
Okay. So that means we can expect Asus to fix this problem in next update?

Dear all,
Amazon prime video issue is not a new issue in Android 10 and not exactly a "bug"
Please refer to previous discussion.
https://www.asus.com/zentalk/in/ ... eid%26typeid%3D1884
Thank you.
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IND Level 2 | All posts
Hi Mod,


Old or new this is an issue which 5Z users are facing. We would request you to kindly let us know if Asus is trying to resolve this with Amazon or this will not be resolved. 


Thank you.
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